Ubidots Community

Your account is inactive

Bug reports
#1

Hello, today when logging into my stem.ubidots.com account, I just received a message:

“Your account is inactive, if you want to continue using the platform you should activate your account.”
The activation leads to a plan selections starting with $49/month. However, I have been using just one homemade device for many years (Ubidots Education, then Stem Ubidots) with one dashboard (which is gone :(). I cannot see any change in Ubidots Stem terms and conditions. Hence - what is wrong? Why I cannot use Stem anymore? Any hint, please? Thank you.

1 Like
#2

Greetings @PatrikHudec

I’ve been informed that your account has been already activated again. Can you please confirm this?

It was due to us running a task in our system that deactivated accounts whose last activity was older than 6 months, and based on our registers, yours fell in that range filter.

Also, I’d like to know if you logged in into your account recently, in order to check if its deactivation was justified.

Best regards

-Juan David

#3

Hi, I’ve the same problem…could you reactivate my account please? I’ve 2 devices for temperature control…my user is strelly

#4

Hi, my account has also deactivated. I’m sorry, I didn’t realise that I need to log in frequently. I have one dashboard showing a greenhouse temperature logger (Particle Photon) that has been working for years. It did used to occasionaly make me log back in with name/password but hasn’t done that for a very long while, so I never ‘login’ as I don’t need to. Can you pleae reactivate my accoumt and restore my dashboards.
My username is NickP
Thank you very much

#5

I got the same problem. can you please reactivate my account, thanks.
My account is meebox.

#6

Hello, your colleague reactivated my account, so I do confirm to be back. However the deactivation was by a mistake as I have been logging into my account from three different devices in last 6 months you refer to. Moreover, I check my dashboard within my account almost on daily basis (sometimes I even overexceeded the 24hours data limit), hence it seems the monitoring, resp. the criteria is not working properly unfortunately.

#7

@JuanDavidTangarife please could you reactivate my account? I’ve 2 temperature logger that has been working for years. The dashboard correctly showed the data until last week without logging in with username and password, so it had been a long time since I logged in with credentials. My account name is strelly

#8

Greetings @strelly, @NickP, @meebox, @PatrikHudec

We are sorry for this inconvenience. Your accounts are active now. Please let us know if anything else comes up.

Best regards

1 Like
#9

thanks.

#11

Hello! First post in the community, hope everyone is well :slight_smile:

I’m afraid I’m having the same problem as others in this thread – I can no longer access my STEM account. Would it be possible to reactivate, please? The username is nebularider.

Thank you!

#12

Greetings @nebularider, I hope you are doing great.

I’m sorry about this inconvenience. I’ve already re-activated your account. Please reach back to us if anything else comes up.

Best regards
-Juan David

1 Like
#13

hello everyone,

Is it possible to activate the stem accounts EEC2, EEC3, EEC4 and EEC5?
Thanks.

#14

Greetings @EEC3 I hope you are doing great.

I’ve just re-activated the accounts that you mentioned. Please let us know if everything is working correctly

#15

Hello everybody, i just logged in to my account and faced the same problem. Can you activate my account as well? User: Ttom007

Thanks a lot.

#16

Greetings @winteman, I hope you are doing great.

I’ve just re-activated your account. Please excuse us for this inconvenience. If anything else comes up, don’t hesitate to reach back to us.

Best regards
–Juan David

#17

Hi,
Same problem here, account rankbajin .

Can you reactivate please?

thanks
RB

#18

Greetings @rankbajin,

I just re-activated your account. Can you please confirm this?

Best regards

#19

Hi,

My account has been deactivated, could you re-activate please.
Username is Mappster

Many thanks.

#20

Greetings @Mappster I hope you are doing great.

I’ve just re-activated your account, please confirm this. Please excuse us for this inconvenience. If anything else comes up, don’t hesitate to reach back to us.

Best regards
–Juan David

#21

Many thanks Juan David, all working now.

Best regards, M