I am a consulting engineer doing project work for major international technology customers. My personal free account using your service is both for my person project use but also an evaluation of your service that will determine whether I recommend your service to my clients.
Not being able to access my account and not getting support for my issue is not giving me the confidence that I should recommend your service.
As I have said now several times, I am locked out of accessing the data in my account which means that the daily dots out for the past several days has been zero. However, your usage reports continues to show more than 60,000 dots out per day.
Please let me know if you are intend to resolve this issue or not. If you don’t plan to address this issue soon or if you don’t respond at all, I will find another option.