Ubidots Community

Excess Dots Out

I am getting the following error message:

You’ve reached your daily quota of data extraction. You’ve retrieved 297997/50000 dots today. Learn more about Ubidots STEM limits.

I am seeing more than 500,000 dots out per day which is not possible.

Larry

Hi @W6LVP,

Thank you for letting us know about this situation.

We are going to review this Ubidots STEM limit and ensure its functionality. I will let you know as soon as I have an update.

All the best,
-Isabel

I am now showing 70,000 synthetic variable dots out for today and I don’t have any synthetic variables. How can that be?

Larry

Hi @W6LVP,

As per my colleague indicated in this thread [FOR REVIEW] STEM account response, we will keep this post to handle the synthetic dots out issue that you reported.

Following up, we’ve checked the logs of your account and we found that in fact you created a synthetic variable on May 28th, thereafter deleted few moments later. Being this variable the one that consumed the amount of 70,000 dots ─ Keep in mind that synthetic variables also compute historical data.

Moreover, I’d like to confirm that refreshing the dashboard from time to time causes to consume unnecessary dots out, so my suggestion is to avoid continue refreshing the page in order to update the dashboard given that the issue that forced you to do so is already solved.

Best,
–Sergio.

Synthetic variables dots out are still being shown. Since I can’t access anything on the account for the past several days, the dots out should be zero.

As I have indicated now several times, I cannot access my data which means that the daily dots out is zero. However, you continue to report more than 60,000 dots out per day. I believe this is a bug and should be reported here.

Larry

I am a consulting engineer doing project work for major international technology customers. My personal free account using your service is both for my person project use but also an evaluation of your service that will determine whether I recommend your service to my clients.

Not being able to access my account and not getting support for my issue is not giving me the confidence that I should recommend your service.

As I have said now several times, I am locked out of accessing the data in my account which means that the daily dots out for the past several days has been zero. However, your usage reports continues to show more than 60,000 dots out per day.

Please let me know if you are intend to resolve this issue or not. If you don’t plan to address this issue soon or if you don’t respond at all, I will find another option.

Larry

@W6LVP,
thanks for your patience while we review your case.

I’m performing some test at my side in order to replicate the behavior that you have in your account both in the API and Synthetic dots out as we do not have reports of similar behaviors in other STEM accounts.

As soon as I get a solid answer, I’ll let you know whether is a bug or other factor.

Best,
–Sergio.

Sergio,

Thanks for your response. I was concerned that nothing was happening and my request was not being addressed.

Please provide updates as you make progress. Information is more important than a quick fix.

Larry

@W6LVP,

My apologies for the delay in my updates. While we continue checking your case, I’ve proceeded to change the data span for all your widgets to minutes, so that, from midnight UTC, you can see a few of your data instead of none whatsoever.

Best,
–Sergio.

Thanks. That will help.

I don’t understand how your system works but it seems that the dots out - both normal and synthetic - are carried over from the previous day and not reset to zero at 0000Z. Is it possible to manually clear those values? If they are generated new everyday that would not help.

Larry

Sergio,

I am guessing that you are thinking that something in one of my widgets is causing a huge dots download when I try to access the data after 0000Z when the counters have been reset to zero…

I can easily rebuild the widgets. I am going to take your change even further. I am going to delete all of my widgets and see what happens at 0000Z when the dots in and out counters are reset.

If that works, I will rebuild the widgets one at a time to see what was the problem.

Larry

Sergio,

I think I have the problem which is simple arithmetic.

Suppose you are capturing data the generates 2,000 dots in per day and you want to display 10 days of data. Each pull down of data generates 20,000 dots out. Suppose you are working to improve the look of a widget display and edit it just twice, Each edit plus the original pulls 20,000 dots out for a total of 60,000 dots which could take just a few seconds. All of a sudden you are locked out.

40,000 dots out may seem like a large number but it makes no sense at all. Please let me know quickly if you plan to continue this restriction.

Larry

Hi,

I think i’m having the same issues. I’m capturing dots in my widgets for the last 30 days. Since Friday I’ve started a new monitoring session and hence I’ve changed the start date in the widget from May 8 to June 6. This resulted in the widgets telling me ’ Error loading your data’ . Apparently I’ve surpassed the number of dots in a day. I have 2 devices sending data ( 10 parameters ) every 15 minutes.

Greetings,
C.

Takes a browser refresh with lots of dots download to get data:

I must say 8 have enjoyed stem and find it ver6 useful, but the 50,000 limit which is new is blocking me a lot. It feels too low. Could you count the likely dots on a change of view or refresh, and warn me that I am about to lock myself out for a day?
Alternatively, I dont use the views wvwe5 day so could you accumulate my unused view dots within the month so that I can use the quota when I want?

I think Tony has a very good idea. Could you change the dots out limit from daily to monthly? It could still be the same total. That way when I make changes, reload pages, or other events that cause use spikes, I would not go over the limit.

Hi @tonyg,
Thanks for sharing your insights with the community.

Let me check with the team about the refresh of the dots out consumed upon a change of view and get back with a more solid answer. In the meantime, I confirm that when you’re close to run out of dots, we display an advertisement at the bottom of the web interface warning about that.

Now, the daily quota is not accumulative, so you can’t accumulate “unused” dots out in the next day.

Best,
–Sergio.

1 Like

@W6LVP,

Thanks for sharing that idea, unfortunately, that cannot be implemented and I’m going to explain why with an example.

Let’s suppose instead of a daily quota, you have a monthly quota so let’s say it’s 1MM dots out per month, however on the 12th day of the month you needed to check a longer period and so you did several times in the day, suddenly you ran out of dots out, in such a scenario you would have to wait until the end of the month to be able to see data again, while with the current quota you have to wait until the next day.
I’ll, however, bring your proposal to the team for further analysis.

Best,
–Sergio.

Thanks Sergio. On the location of the warning, my use case is to change the timeframe in the dashboard, so I am looking at the top of the page, not the bottom. In fact, my dashboard requires a bit of scrolling to see the bottom. So the top would be better. Also would be useful to see used daily quotas and/or remaining dots from a link at the top so that I can see the effect of ingestion and export at each refresh’s or as time passes.