Great new @MateoDiMarco
I’m having the same issue, unable to login to app or on the website, and password reset via email isn’t sending me an email.
Hello @buzzb87
Please try again but using this link, This is the login page for STEM accounts like yours. If you click on forgot password here it must work. I’ll be attentive.
Alejandro
Alejandro,
Thx for the reply. I tried the link, selected forgot my password and entered in my email address, and I am not receiving an email from ubidots to reset my password. I’ve searched my email and do have a password reset email from years ago, so can confirm my email and account information are correct, but no new email from ubidots.
Ok perfect, I will investigate what’s happening with our emails.
Just to be sure, currently you can access to the platform correctly?
Alejandro
I am unable to access the platform due to my password that I have used in the past not working and not receiving the password reset email.
That account, with username buzzb87 and email buzzb87@gmail.com, was inactive before? I ask to you this because currently this account has been deleted. As part of our ongoing clean up process, we have a grace period after deactivation, which can range from days, to even weeks, before an account is definitively deleted. This is done as a way to maintain a clean and efficient resource environment and to prevent the unnecessary storage of data associated with unused accounts.
Regrettably, your account is among those that were deleted, and as a result, the only recourse at this point is to create a new account. Please know that I am here to provide you with any assistance you may require to configure your new account to match the settings and preferences of your previous one.
Once again, I apologize for any inconvenience this situation has caused, and I’m committed to ensuring a smooth transition to your new account. If you have any questions or need further assistance, please do not hesitate to reach out.
Alejandro
I use it every few months, the last time I used my account was in August. I’m not sure why it would have been viewed as inactive. I’m not looking forward to resetting up my devices on a new account.
Hello again @buzzb87
Thank you for your patience while I investigated your case.
A couple of weeks ago, we underwent a migration process during which we moved all the accounts on a different server within AWS. As part of our effort to streamline operations and prevent the unnecessary storage of data associated with unused accounts, we implemented a policy to remove accounts with no activity for more than 30 days.
If the last time you accessed your account was in August, we regret to inform you that your account had to be deleted during the migration process due to exceeding the 30-day inactivity threshold.
We sincerely apologize for any inconvenience this may have caused you.
Please keep in mind that we are here to assist you in setting up a new account to match the configurations and preferences of your previous one. If you require any help with this process.
Alejandro