Authentication error on Ubidots mobile app

Bug reports
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1

Hello,

Since one week ago I can no longer sign in on the Ubidots app (Ubidots Explorer on google play store). I have been using this app for roughly two years now without problems. Now suddenly when I try to sign in with the mobile app now, I get the message “Authentication error. Please try again”. My login credentials are not the problem, because I can still sign in on the Ubidots website on a desktop and see everything working correctly. I haven’t changed anything in the last month, so i would be surprised if i caused this problem myself somehow.

Anyone else with the same issue? Does anyone have any idea how I can solve this?

2

Hello @Daan ,

I hope this note finds you well.

Please accept our apologies for this inconvenience. We’re aware of this problem with the “Ubidots explorer” app, and we’re trying to find out the root cause of this problem. I’ll be sure to let you know once I receive any feedback from the developers.

In the meantime, I’d like to suggest you use any browser and log in from the Ubidots website. Our website is fully responsive so you’ll be able to visualize your data on any mobile device without a problem.

All the best,

– Leonardo

3

Hello @Daan ,

I hope this note finds you well.

I’d like to inform you that the developer in charge released a hotfix to deal with the issue in the “Ubidots explorer” app. Now, everything is working as normal, could you please test it out and let me know if the problem persists?

Best Regards,

– Leonardo

4

Hello @Leonardo_Castellanos ,

Thank you for your message. The problem has indeed been fixed, now I can log in again through the ubidots Explorer app.

Thank you very much for the help!

Best regards,
Daan

5

In the past week I have developed this same problem. I can login through the web on my desktop but the android app rejects my id and password.

Also in the app the password input defaults to UPPERCASE, which seems unhelpful.
Any thought on why this is happening?
thanks, john

1 Like
6

Hello @jcolema1,

Last week we had experience some problems with our mobile app. Could you please confirm to me if the problem persists currently?

Alejandro

7

As of Friday morning, I still can’t login with the new mobile app.
thanks for your help with this.
john

8

@jcolema1

We are currently in the process of migrating all user accounts to AWS since our existing server does not support mobile apps. STEM accounts, including yours, will be migrated in the coming days

Alejandro

9

thanks for the assistance. I’ll try to login again with the app in a few days.
john

10

Hello, it’s been more than 2 weeks since I reported the problem, how are things going?

11

Does the app work for you? It still doesn’t accept my password or email

12

The mobile app still does not accept my login. But I can login with my desktop through the web.

13

@jcolema1,

I apologize for this situation, the migration process still continue. I’ll keep you posted.

Alejandro

14

@MateoDiMarco

Mateo in your case you must be able to login to the mobile app, because your account is already migrate to AWS server. I disabled your account in the past server, please try to login again. I’ll wait your response.

Alejandro

15

Hello, the app still doesn’t work, and it won’t let me start from the page, I get a message that I have to activate my account and it won’t let me do anything

16

@MateoDiMarco,

Please try to login using this link Ubidots |

When you enter, please change the password and try to login again in the mobile app. I’ll be attentive.

Alejandro

17

It won’t let me change my password, they won’t send me an email to reset it

18

I’ve tried it several times and it still doesn’t work

19

@MateoDiMarco,

Mateo please try to login again. I made some changes and currently you must me able to login correctly.

Alejandro

20

Thank youuu, I can now use the app, really thank you