Can anyone help please? "Enable Realtime" arrow works but does not stay switched on? It always used to?

“Enable Realtime” arrow works but when I select it for one variable and when I view another variable and return to the first variable again it is no longer set to realtime.
This always worked before, has something changed?

Hello Jeff,

The enabled real time depends on the date range you have selected on the date picker. Which range and variables are you trying to set?

Alejandro

Hi Alejandro,
I use Ubidots to monitor my brewing process using an iSpindel to deliver the data. It delivers 6 variables and in the past I have used the start date of the brew as the start of the date range and then enabled realtime which provides with splendid data tables and even better graphs. The maximum date range is 20 days or thereabouts. I have just been experimenting with date ranges and it makes no difference whether it is 1 day or 20 days I enable realtime and then return to the dashboard to view a different variable and when I go back to the first variable again the realtime is no longer enabled. Until a week or two ago it always did work, Weird ?!! Thanks Jeff.

That’s happening to all the variables or maybe some specifics?

I have done more testing now and you are right, it is not all the variables that are affected. It is 3 of the 6 reported variables and always the same 3.
Tilt angle, Battery voltage and Specific Gravity are always resetting but
Time interval, Temperature and RSSI are consistently all in Realtime.
Any ideas?

At the first moment we login to the account and see any variable, we can see enabled the real time button:

If you change the interval, that will disabled the real time until you enable it again manually.

But I don’t change the interval at all after first setting it. On my side of things I just leave to the dashboard and look at a different variable then return later and realtime is not enabled but I have NOT changed anything.
See here:-

and now minutes later:-

Hi Alejandro,
Is it some environment system variable that is affecting my view?
What internet browser are you using ?

Hi Alejandro,
I have resolved the problem myself.
I was using Google Chrome as the browser and when I tried Microsoft Edge Ubidots behaved normally with realtime remaining set on.
I revisited Chrome and reset all Ubidots cookies and data and when restarting Ubidots it is all resolved and working.
Thanks for your help though ?

Hello Jeff,

I have used Google Chrome long time ago and I didn’t see this problem before, but thank you for sharing the solution.

Best regards.