Hi,
Two days ago, I supposedly hit my daily quota and my dashboard stopped showing data. Even after waiting way more than 24 hours, my data fails to load. I‘ve already run into this issue a few times in the past and I suspect that there is something wrong with how the daily quota is reset.
Hello @Schoki,
I have logged in to your account and I see that the dashboard has loaded correctly. However, I do know that what you describe could happen (being an error).
Could you please share a screenshot of your Browser Inspector in the Network tab the next time this happens to you? I’m particularly interested in the response codes of the requests for the widgets. If you can, please save all as a .har file, as shown in the image for further reference.
Also, if there is a warning regarding reaching the Dots out daily limit, please let us know.
Best regards,
Sebastián
Hi,
I am also seeing this same issue on my dashboard. I could not use Ubidots yesterday because my device had hit the daily limit.
Link to HAR log extract: https://sendgb.com/cUSWGJeEFiY
PW: ubi-support
Also, my device variables indicate that they were updated 19 minutes ago. Is there anything I am missing regarding this quota calculation?
Thanks.
Hi Sebastian,
I am also having the same problem of the quota limit not being reset for the past 4 days with the identical banner message “You’ve reached your daily quota of data extraction. You’ve received 5000609/5000000 dots today”. I could not locate a Browser Inspector in UBIDOTS so I am including two screen shots of my dashboard and account usage screen.
Thanks for your assistance,
BobV
Hi @chevindu,
Thank you for sharing the HAR details, we were able to find an issue with the dots out reset process that our DEV team is already working on it. Additionally, this issue is only happening when the count of devices and dots show a value of 0 in the usage. Please receive our apologies for the inconvenience this has caused you.
I will let you know as soon as I have an update.
All the best,
-Isabel
Looks like I’m having the same problem. Any updates on the solution?
Is this only a STEM issue?
Thanks,
John
Hello @ardyjohn, thank you for keeping up to date with this.
At the moment this issue is only for STEM users, and it is still being worked on. Once this is fixed we’ll update the community threads that exist on this topic.
We greatly appreciate your patience.
Best regards,
Sebastián
