Ubidots Community

Error loading your data - ispindel

For the last couple of days I’ve been unable to access any device data. All I see is “Error loading your data”. Any solution to this would be much appreciated!

I noticed the same, it says I have exceeded the daily number of dots, which is not very likely, since 1) it does not reset the next day and 2) I don’t see the excessive usage in my account info.

Hello @PeteB and @cdg,

We apologize for the inconveniences that have been caused by this behavior. This is something that we have identified and are working to fix as soon as possible.

Can you please show a screenshot of the error that is appearing on your screen? Also, please show a screenshot of your account’s Usage section

Best regards,
Sebastián

Hi Sebastián

Below are the requested screenshots. On may 2nd it says that I retrieved over 500k dots, which is unlikely.

Today (may 13th) I get the warning that I am about to exceed the limit (also unlikely). The usage section does not go further than May 8th.

Regardsm
Cyriel