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Error loading your data Something went wrong on our end and we were unable to load your data

It has been reported before, but the underlying cause seems never to have been identified, only reports of the problem mysteriously just going away. I have not been able to load my dashboard for several weeks, receiving the message “Error loading your data Something went wrong on our end and we were unable to load your data.” I’ve tried “resetting device data” to no avail. Curiously data are still being collected properly and are accessible via the “Devices” tab. Any ideas on what’s going on and how to fix it ?

Hello @chilworth

Thanks for reaching out,

I suggest you use valid spans or make the span inside the widget for instance “this year” or make the widgets inherit the span of the dashboard, by selecting “set by dashboard” also, make sure that if you have updated the device label at the variable level, there will be a problem loading the device in the widget shown with an (error loading device) because it is trying to bring data from a device that no longer exists or has changed its label.
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I hope you find this information useful.

Regards,

-Santiago

Thanks, all fixed. As directed, selecting span “set by dashboard” resolved 3 of the 4 variables. Then deleting and re-adding the temperature variable resolved the 4th.

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you’re welcome!