I forgot my password and I’m not receiving the recovery email.
Hey Alejandro, I can’t sign in either, and when I click “forgot password” I don’t get a password reset email. Can you do your account magic for me too, please?
(I tried both industrial.ubidots.com and stem.ubidots.com, and I checked my spam folder.)
Robert
Hello @rowe
Could you please share to me your account’s username or your email?
I’ll be attentive.
Alejandro
Sorry, I thought my forum user name was always the same as for the platform. My user name is (I think) “rowe”
Thanks!
Hello again @rowe
When was the most recent occasion you accessed your account?
As part of our ongoing clean up process, we have a grace period after deactivation, which can range from days, to even weeks, before an account is definitively deleted. This is done as a way to maintain a clean and efficient resource environment and to prevent the unnecessary storage of data associated with unused accounts.
Regrettably, your account is among those that were deleted, and as a result, the only recourse at this point is to create a new account. Please know that I am here to provide you with any assistance you may require to configure your new account to match the settings and preferences of your previous one.
Once again, I apologize for any inconvenience this situation has caused, and I’m committed to ensuring a smooth transition to your new account. If you have any questions or need further assistance, please do not hesitate to reach out.
Alejandro
Hm, yes, I didn’t use my account in a few months.
Would be nice to get a warning email before deleting it, though.
Robert
Hello @rowe
I sincerely apologize once again for the current situation, and I genuinely appreciate your valuable recommendations. Rest assured, I will convey your feedback to the entire team. Thank you for your understanding.
Alejandro