Right now you have too many sources of information and I think it spreads things out way too much.
I’ve found that your support team generally likes to send out the Help Center articles to ask questions. However, the Help Center articles seem to be stale sometimes AND they also don’t have as much indepth info as they could.
I think if we could ask questions ON THE ARTICLE about the article that would help improve the articles greatly. Also, the article could be edited base on the attached conversation thereby making the article stronger.
The ADDED big benefit is that it would increase the centralization of knowledge onto those articles. Much easier than searching around the help forum. This forum is good, but if you increased the strength of the help articles, I think customers would onboard more quickly.