Log-in required every visit & not remembering date range set

my ubidots account has started making me log in every time I visit (desktop - Microsoft Edge & mobile - Samsung Internet) and, once I’m in, is not remembering the date range I have set.
I cannot see any option in Account Settings that might be causing this.
Much appreciated if any advice can be provided.
Nick

Hello @nick

I hope this message finds you well.

Currently, session duration may vary depending on the browser being used. Could you please share your username or account email so we can validate your session on our end?

Alejandro

Hi Alejandro,

My STEM a/c username is nwicks

Many thanks if you can assist
Nick

Thanks @nick, I will back to you as soon as possible.