No password reset link sent


Just came back to my ubidots stem account (username Palazzo13) and I can’t login or get a reset mail to the associated gmail address (Have checked Spam too)

Can you check account is still there and see if reset emails are being sent?

Just seen your inactive accounts announcement. I may need my account reactivated then…

Hello @Palazzo13

I hope this message finds you well.

As part of our ongoing clean up process, we have a grace period after deactivation, which can range from days, to even weeks, before an account is definitively deleted. This is done as a way to maintain a clean and efficient resource environment and to prevent the unnecessary storage of data associated with unused accounts.

Regrettably, your account is among those that were deleted, and as a result, the only recourse at this point is to create a new account. I apologize for any inconvenience caused. After the grace period elapses, account deletion becomes irreversible, and both the account and its associated data will be permanently lost. I appreciate your understanding in this matter.

I noticed that there is a new account on our platform, created yesterday, with the username Palazzo14, is that yours?

I’ll be attentive to your response.