Ubidots Community

[SOLVED] Unrealiable results with "has been inactive"

I’m using the “has been inactive” event trigger to track whether a group of devices under a specific label are online or offline. However, I just received a triggered email from a device that was sending its “keep alive” ping within the allotted time. The “has been inactive” time period is 15 minutes, and my devices will send a “keep alive” every 10 minutes. I’m using the commercial version of Ubidots by the way.

Hi @tommy_boy,

I hope you are doing well.

Can you please advise your username and the event that was erroneously triggered? So I can take a look at this.

All the best,
-Isabel