Ubidots STEM SMS and Phone Events not triggering

Hi,

I have a device that sends data when a door is open or closed. The event is supposed to trigger when the door is opened at a certain time period and send an SMS/e-mail/phone call. I have also set the time in the active windows part of the event.

The event worked a few times but then did not trigger at all. I have also added 10$ to the account so that the event triggers even when the limit is over. But I have not been able to trigger the event .

The variable changes and the dashboard updates but the event does not trigger at all. the event log only shows event updates and does not even show that event has failed.

Is there anything that i have to change or check for the event to trigger.

Thanks

Hello @raahul,

I hope this message finds you well.

I have a question: After the first activation of the event, does the variable that triggered the event return to its normal condition? For example, consider a condition that evaluates if the variable is greater than or equal to 10.

The first time, the event will be triggered as expected. However, if the variable continues receiving values greater than or equal to 10, the event will NOT be triggered again because the variable has not returned to its normal condition. To activate the event again, the variable must receive a value lower than 10 to ‘reset’ the condition, allowing the event to be triggered once more.

In this article you will see more details about that:

A good solution is to include an action within the same event to set the triggering variable to 0, effectively resetting its condition.

Let me know if you have any questions or comments.

Best regards,

Alejandro

Hi,

Yes the triggered variable does return to normal condition.


The event still does not trigger

Could you please send me your username?

You can type me on direct message is you want.