Ubidots STEM SMS Event not working

Events engine
1

Hi all,

I’m working on an IOT dashboard to monitor temperatures of a community fridge. The neighborhood association members would like to have SMS events trigger when the fridge or freezer temps exceed the safe thresholds.

My dashboard works as intended, and I created and configured the necessary events for the fridge and freezer. In order to test that I had the right phone numbers I created a 3rd device and added a switch on my dashboard to toggle a value on the new device. I created a 3rd event for this test value and put my phone number and email as actions for this event. I get the Email but the SMS doesn’t seem to make it through.

I do not get any notifications about SMS limits or anything.

Does anyone have any advice on how to begin troubleshooting SMS events?

2

Dear @TDaming,

I trust you are doing well.

Upon reviewing your account details, I noticed that your account is registered under a trial-professional license, which appears to have expired. Could you please confirm this?

If this information is incorrect, I would appreciate it if you could provide the email associated with the Ubidots account you are referring to. The one that I tried with is: Taylor.daming+ubidots@gmail.com

Regarding the SMS capability on the STEM plan, our documentation specifies that it includes 10 free SMS messages for users in the US and Canada. Therefore, I would like to confirm your location and whether you have received at least one SMS notification.

I look forward to your response.

Best regards,

–Juan David

3

Hello Juan,

I’m doing well, hopefully you are too!

The account that I created the ubidots dashboard under is:
taylor.daming+UbidotsPiFridge@gmail.com

The email that you provided was the first one I created when originally trying Ubidots. The new email was used for this project specifically.

I reside in, and the project is deployed in the US.

Thanks in advance!

Edit:
No I have not received an SMS notification yet.

4

I am resolving this temporarily by using each members cell carrier appropriate email-to-sms gateway. For those interested here’s a link to a list. Simply use the recipients phone number and the appropriate gateway for the domain. Email-to-SMS Gateway List | SportsEngine Motion/TeamUnify Help Center

Example 1112223333@vtext.com for verizon sms to phone number (111) 222-3333

5

Dear @TDaming,

I trust this message reaches you in good health.

I have attempted to replicate the issue you reported, but my location outside of North America has posed a challenge in reproducing the exact scenario. Upon reviewing the logs of your events, I wasn’t able to derive any conclusive insights. Therefore, I would like to request that you please create an event with the action set to send an SMS, to provide us with the necessary inputs for the debugging task.

Rest assured, I have escalated this matter to our Development team for a thorough investigation. I am hopeful to return to you shortly with a resolution, ensuring a seamless experience on your end.

Thank you for your patience and understanding as we work diligently to address this concern. I will keep you updated on any progress made.

Warm regards,

–Juan David

6

Hello again @JuanDavidTangarife

I have created a new SMS event - Test Event for Ubidots Support.

Let me know what else I can do to help troubleshoot!

7

Greetings, I hope this message finds you well,

I am writing to inform you that the issue you were experiencing with the SMS functionality has been addressed and should now be resolved. Could you kindly verify and confirm whether you are able to successfully send SMS ?

Best regards