My STEM Account is inactive

To continue providing Ubidots for free to our community of enthusiasts, we like to ensure our database remains healthy by automatically deleting STEM accounts after 90 days of inactivity.

This is not an immediate hard deletion, but STEM accounts do get deleted after a few days.

If your account is inactive and you wish to activate it again, please leave your username in this topic, and we’ll do our best to recover it.

NOTE: Our criteria for deactivation is either:

  • You haven’t logged in for 90 days. If you use public dashboards, or send data, but never log in, your account might still be deleted.
  • You created an account, but never came back (“create_date” > 30 days AND “last_seen_day” = “create_date_day”)

Thank you for your understanding! Our goal with this is to be able to continue providing a free tier to our community of enthusiasts.

Hi, please reactivate my account - alun

Hi Ubidots, please reactivate my account, I have 2 temperature probe devices: my username is strelly

1 Like

Hello @strelly,

I want to inform you that I have manually activated your account strelly. Could you please check if you have access? I’ll be very attentive to your response.


Hi Please reactivate my STEM account , username : jasnp17

THank you.

@jasnp17, your account has been activated.

I used my account a few days ago, but now it says as inactive. Could you please re-activate it? account: grigt

@grigt your account has been activated.

Hello, not sure if this will also work for my situation. I deactivated my account trying to fix some broken plugins but can’t reactivate it as a stem/free account, it tries to direct me to enterprise. Same username as the forum - soren

Please reactivate my stem account!

thank you
username: pasu

@Soren @pasu

Your accounts have been activated!



I love this service!

Can you please reactivate Kevinwwilson

Thank you!!



Kevin are you sure that this is your username? I can not find any account with kevinwwilson

Yes, I’ve checked past emails that I’ve gotten and that is the username. It appears to have been deactivated a little over a week ago.

Hello @kevinwwilson,

First and foremost, thank you for choosing to develop with Ubidots all this time.

As part of our ongoing clean up process, we have a grace period after deactivation, which can range from days, to even weeks, before an account is definitively deleted. This is done as a way to maintain a clean and efficient resource environment and to prevent the unnecessary storage of data associated with unused accounts.

Regrettably, your account is among those that were deleted, and as a result, the only recourse at this point is to create a new account. Please know that I am here to provide you with any assistance you may require to configure your new account to match the settings and preferences of your previous one.

Once again, I apologize for any inconvenience this situation has caused, and I’m committed to ensuring a smooth transition to your new account. If you have any questions or need further assistance, please do not hesitate to reach out.



I was surprised after a long no use period to see that I wasn’t able to login to my dashboards. It seems that my free stem account is disabled. I’m not able to connect anymore and password reset doesn’t work. The user used was ceonux, I manage to create a new account but I lost all my settings is it possible to recover the old account ?


@Ceonux your account has been activated.

It’s the new account created account, not the old one. I think I have been able to create a new account during the « blocking period ». Can you réactivate old account and delete the active one ?

Hello @Ceonux,

I hope this message finds you well.

I apologize for any inconvenience caused. After the grace period elapses, account deletion becomes irreversible, and both the account and its associated data will be permanently lost. I appreciate your understanding in this matter.

As mentioned in my previous message, the only viable solution at this point is to create a new account. I observed that you have already set up a new account. If you require assistance in configuring your new account or replicating the settings from your previous one, please feel free to reach out with any inquiries or requests for support. I am here to assist you with any questions you may have.

Best regards,