Hi - this has been raised by a few users but I haven’t been able to follow how to resolve.
Like a few others, I get the following error when trying to update my dashboard.
“Error loading your data
Something went wrong on our end and we were unable to load your data.”
This has been a problem for 2 days.
I had previously noticed a banner talking about exceeding daily dot limits, but this was a few days ago and according to the usage page, I have not ingested or extracted anything since 7th jan. So unless there is a monthly limit or something, I’m not sure why the problem has not resolved.
I have a STEM account. Using a single device. Update frequency 900. I have 8 variables, including 2 derived variables. None of my widgets use anything but “last value” aggregation.
Any advice would be gratefully received.